Shipping policy
Effective Date: 22nd September 2024
Welcome to The Bangalorean Darzi! We strive to provide our customers with the best service possible. Please review our shipping policy below to understand our shipping practices, delivery timelines, and expectations.
We use multiple platforms as our shipping partners to ensure safe, reliable, and timely deliveries. All orders are processed and shipped through their network.
Our Partners:
- Shiprocket
- DTDC
- Delhivery
- India Post
We aim to deliver your orders within 3 to 5 working days from the date of dispatch. Please note that working days exclude weekends and public holidays. Delivery timelines are dependent on the destination and may vary slightly based on location and service availability.
Orders are processed and dispatched within 1-2 working days of placing the order (Please expect delay as it depends on the stock availability).
- Orders placed after 6 PM IST or on weekends/public holidays will be processed on the next working day.
- You will receive an email notification with a tracking number once your order is dispatched.
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Standard Shipping: Free
- Express Shipping: Charges will be calculated based on your delivery location, package weight, and shipping speed as you desire.
- Any applicable shipping charges will be added during the checkout process before you finalize your purchase.
Once your order has been dispatched, you will receive a tracking link via email/SMS from us. You can use this link to track the real-time status of your shipment on the respective platform.
If you encounter any issues while tracking your order, feel free to reach out to us at sales@thebangaloreandarzi.in, and we will be happy to assist you.
We currently ship across India. Unfortunately, we do not offer international shipping at this time.
- If you are not available at the time of delivery, our shipping partner will attempt delivery again. You will be notified of any rescheduled delivery attempts.
- If the delivery fails after multiple attempts, your order will be returned to us. In such cases, we will contact you to confirm if you would like the order re-shipped or canceled.
Damage or Lost Items
The Bangalorean Darzi takes every measure to ensure your order reaches you in perfect condition. However, in the rare event that an item is damaged during shipping or is lost:
- Contact us immediately at sales@thebangaloreandarzi.in with details of your order.
- Please provide clear photos of the damage if applicable.
- We will arrange for a replacement or refund after reviewing the case.
Change of Shipping Address
If you need to change your shipping address after placing an order, please contact us immediately at sales@thebangaloreandarzi.in. Address changes are only possible before the order is dispatched.
Delays & Exceptions
- In rare cases, deliveries may be delayed due to unforeseen circumstances such as weather conditions, public holidays, or logistics disruptions.
- If your order is delayed, we will notify you via email or phone.
- For any concerns about delays, you can always contact us for assistance.
Thank you for shopping with The Bangalorean Darzi! We appreciate your business and are committed to ensuring that your order reaches you in a timely and secure manner.
For any further inquiries regarding shipping, feel free to contact our customer support team at sales@thebangaloreandarzi.in.
